Thank you for your feedback!
The feet on the cooler are designed to be tough, but if the cooler is frequently slid in and out of a truck—especially one with a textured or grip bed liner—the rubber feet can become worn over time or the sliding could pull the feet off. They are sticky by nature, which helps with grip but also makes them susceptible to wear from friction.
The rubber straps can also split, particularly if they are used to open the cooler like a handle. We strongly recommend opening the cooler by lifting the lid itself, not pulling on the straps. Like all rubber components, exposure to direct sunlight, heat, and regular use can cause deterioration and cracking over time.
Replacement straps are available on our website at Maluna.com. These straps are considered normal maintenance items and may need periodic replacement. The strap design is intentional—it works with the floating rear hinge to maximize ice retention by creating a tight seal. However, older straps may not seal as effectively as new ones.
It’s important to note that while the cooler is designed to seal tightly and retain ice exceptionally well, it is not fully waterproof. Some minor leaks can occur around the lid seal, especially when internal pressure builds up in larger coolers. The gasket is primarily designed to retain ice, not to completely prevent water leakage.
If you decide to order a set of replacement straps, feel free to include a note in the comments section—we’ll be happy to include a new washer for your drain plug and ship with your order of the straps. Like other rubber components, the washer can begin to leak slightly over time as it compresses and weathers.
We're very glad to hear you're impressed with the cooler’s performance—that’s exactly what we strive for. We hope this explanation helps clarify the issues you've experienced. Thank you again for your support!