Service
Performance. Quality. Value.
At Maluna, we’re dedicated to delivering only the best products and the highest level of service. From our founder Scott Hoyt to the trained technicians on the factory floor, we stand by our product and want to achieve 100% customer satisfaction.
Return Policy
We want you to love your Eufouric Brands’™ Maluna® products as much as we love making them. In the rare instance there is a problem with your Maluna.com product upon its arrival, you can return it and receive a full refund. Simply return the Maluna.com product within 30 days of your purchase date following the Shipping Instructions below.
Maluna.com Apparel: We understand that purchasing apparel online can be a challenge. While we are unable to provide refunds for our apparel we are happy to exchange them for a different size. Simply following the Shipping Instructions below and place a new order for the new size on Maluna.com.
EXCHANGES
If you would like to exchange your Maluna.com product, please return it following the below Shipping Instructions and place a new order for the desired item(s) at Maluna.com.
SHIPPING INSTRUCTIONS
All returned or exchanged Maluna.com products must be:
- Unused and unworn;
- Returned in its original packaging with the original receipt and/or return authorization number placed inside;
- Shipped to the address below;
- You are solely responsible for shipping your items; and
- Original and return shipping costs are non-refundable unless we made a mistake with your order.
RETURN/EXCHANGE LIMITATIONS
Maluna.com does not accept returns or exchanges on Maluna products purchased outside of Maluna.com. Returns and Exchanges are limited to original Maluna.com purchasers having proof of purchase.
ALL RETAIL PURCHASES OF MALUNA PRODUCTS
All Maluna products purchased from an authorized retailer should be returned to the authorized retailer. The authorized retailer’s return policy will apply.
Please contact Maluna customer service using the form below to authorize your return and receive your Return Authorization Number (RMA#). All returned items must be accompanied with a valid RMA# to receive a refund.
Warranty
Maluna offers a Lifetime Limited Warranty on the base and lid of its Unhinged Cooler, 5-Year Limited Warranty on Unhinged Cooler components. The Express Warranties are your sole and exclusive warranties and remedies. There are no warranties and remedies that extend beyond the description contained below.
The Express Warranties are valid for the original online or retail purchaser having proof of purchase and are not transferable. The Express Warranties only apply if purchased directly from Maluna, on our website Maluna.com, or from Maluna as the seller on Kickstarter.com or CrowdOx.com. All warranted Maluna products must be registered at Maluna.com.
Maluna disclaims any implied warranties of merchantability or fitness for a particular use.
LIFETIME LIMITED WARRANTY
Maluna Unhinged Coolers carry a Lifetime Limited Warranty against manufacturing defects in material and workmanship. If during the life of your Unhinged Cooler, there is a defect in the body of the cooler that becomes apparent during its normal use, Maluna will repair or replace the defective cooler body or part. The decision to repair or replace is in Maluna’s sole discretion. Maluna reserves the right to provide a refund of the purchase price.
Lifetime Limited Warranty Limitation
This warranty applies to only the original owner having proof of purchase and is not transferrable. The following will void this warranty is void:
- If the product is used commercially;
- Unauthorized repairs;
- Failing to follow recommended care and use instructions; or
- If the product is structurally altered, modified or or is damaged as a result of abuse, abnormal use, or misuse.
Normal wear and tear gives your Maluna product character and is not warranted. Normal wear and tear includes chips, scratches, abrasions, discolorations or fading due to usage or exposure to sunlight or washing.
Any limited edition cooler still under warranty will be repaired or replaced at the sole discretion of Maluna with the same size cooler. Maluna reserves the right, in its sole discretion, to provide a cooler in a different color based on availability.
5-YEAR LIMITED WARRANTY
Maluna cooler body components (hinges, latches, and hardware) carry a 5-Year Limited Warranty against manufacturing defects in material and workmanship. If during the first year of your Unhinged Cooler, there is a defect in the Maluna component that becomes apparent during its normal use, Maluna will repair or replace it. The decision to repair or replace the Maluna component is in Maluna’s sole discretion. Maluna reserves the right to provide a refund of the purchase price of the Maluna component.
5 – Limited Warranty Limitation
This warranty applies to only the original purchaser having proof of purchase and is not transferrable. The following will void this warranty is void:
- If the cooler and components are used commercially;
- Unauthorized repairs;
- Failing to follow recommended care and use instructions; or
- If the cooler or components are structurally altered, modified or are damaged as a result of abuse, abnormal use, or misuse.
SUBMITTING A WARRANTY CLAIM
Submit a warranty claim by completing our Warranty Request Form. All warranty returns must be processed through our online form and have a Return Authorization Number (RMA#).
Defective products must be returned directly to Maluna as follows:
- Returned in its original packaging or adequate cardboard packaging;
- The original receipt and/or return authorization number placed inside;
- Shipped to the address below;
- You are solely responsible for shipping your items; and
- Original and return shipping costs are non-refundable unless we made a mistake with your order.
WARRANTY DISCLAIMER
If one of the Express Warranties applies, Maluna will repair or replace, at its discretion, the cooler or any part or component that Maluna, in its sole discretion, deems defective.
Maluna reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.
MALUNA’S TOTAL LIABILITY FOR ANY LOSSES OR DAMAGES, INCURRED OR LIKELY TO INCUR, WHETHER BASED IN CONTRACT, WARRANTY, NEGLIGENCE OR OTHERWISE, AS A RESULT OF THE OWNERSHIP, POSSESSION, OR USE OF ANY MALUNA PRODUCT SHALL NOT EXCEED THE ONLINE RETAIL PURCHASE PRICE OF THE MALUNA PRODUCT. MALUNA SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES OF ANY KIND. IN NO EVENT SHALL ANY IMPLIED WARRANTY EXTEND BEYOND THE EXPRESS WARRANTIES PROVIDED HEREIN.